Rapid technology changes are affecting the ways customers interact with your brand. To attract and retain relationships, it is now essential to provide integrated and robust support the way your customers want it – email, social media, chat or phone. Cross-channel communications continue to be one of the most challenging aspects of customer service. Customers want to communicate with enterprises through the lowest-effort channel available, but their interactions are non-linear and often cross multiple channels.
ExpertServ’s multichannel customer service solutions and services help you drive greater customer loyalty, higher lifetime value, and long-term revenue, while reducing cost to serve. These service platforms include: Phone, Web Chat, Text, Email, and Social Media