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SERVICES

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OMNI CHANNEL

Rapid technology changes are affecting the ways customers interact with your brand. To attract and retain relationships, it is now essential to provide integrated and robust support the way your customers want it – email, social media, chat or phone. Cross-channel communications continue to be one of the most challenging aspects of customer service. Customers want to communicate with enterprises through the lowest-effort channel available, but their interactions are non-linear and often cross multiple channels.

ExpertServ’s multichannel customer service solutions and services help you drive greater customer loyalty, higher lifetime value, and long-term revenue, while reducing cost to serve. These service platforms include: Phone, Web Chat, Text, Email, and Social Media

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SALES

Every interaction is an opportunity to deepen your relationship with the customer and drive additional revenue-—but only if you do it right. And first you must acquire more customers and retain more of the customers you already have while selling more of your products and services. We help you build your business by finding and acquiring new customers and helping customers spend more. Taking a holistic approach, we provide a high performance sales culture. You may be familiar with the techniques of up-selling and cross-selling: drawing the customer’’s attention to the benefits of buying a better product, a related product, or more products. But do you know to what extent up-sell and cross-sell pitches really can work for you? Let us show you how this really simple approach can give your business the kind of boost you can’’t afford to ignore.

ExpertServ can help you to maximize your revenue and value of the relationships you have with your customers, whether they are consumers or other businesses. We believe that your success as a company depends on the ability to acquire new customers and exceed their expectations so they remain your loyal brand advocates.

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MANAGED IT SERVICES

Whether you feel that your organization isn’t large enough for your own internal IT department, or you just want to take away managing your IT infrastructure, a managed support is the answer. We strive to give our clients Enterprise-level IT services and solutions. Time and experience has helped us develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your business, not your technology.

We help you deliver managed technical support across all communication channels and levels. We provide desktop, network, and server level support through remote monitoring for smooth IT operations 24 X 7 X 365.

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CUSTOMER SERVICE

Each customer touch reflects your brand. Providing exceptional customer service helps you build relationships that improve satisfaction, nurture loyalty with your customers and spur revenue growth. Our service maximizes the value of each customer interaction. We incorporate your organizational culture, your brand values, and the rigorous training, quality standards and technical skills you demand of your own employees. We provide world class customer service for your customers.

Let ExpertServ help you deliver a personalized, multichannel customer experience that meets your customer care and business goals while lowering your service costs. We combine a decade of experience with our integrated end-to- end solution of global outsourcing to design, unify, and optimize the customer care experience.