industries

INDUSTRIES

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AUTOMOTIVE

We understand your customers, ensures that your customer and dealer relationships keeps on improving. In today’s world it takes more than attractive prices and great designs to be able to retain your customers. Our solutions will help you to understand, design and deliver right experiences for your customers for excellent experience and greater loyalty.

We not only provide customer services to your customers rather we acquire new and retain your existing customers by deeper and greater customer relationship.

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FINANCE

The top reason consumers leave a financial institution is due to subpar service. Not only is customer attrition a growing issue for banks, but so is gaining an increase in share of wallet. Selecting the vendor that will provide outsourced call center services is about more than answering inbound calls and resolving issues. The basics can be done by many vendors, but what elevates on vendor over another is their ability to humanize the experience beyond the robotic reading of scripts. Today’s consumers are pretty savvy. They can detect a script and lack of personalization in an instant. Given the challenges presented by changing customer preferences and concerns, we have elevated call center agents to a more strategic role, adds value to a service often considered a commodity. Our agents are trained and enabled to educate, communicate, and connect with the qualities that today’s consumers’ value.

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TELECOM

ExpertServ has corroborated its entrustment and reliability to its clients in the Telecommunications industry. We have built top tier business processes and workflow management tools to deliver consistent and error-free customer communications in an ISO compliant infrastructure in strategically located service centers designed to deliver global support.

We realize that every interaction between you and your customer is a critical moment for your business and brand. From awareness of trends, through service and support of every sale, we help you meet the demands of the empowered customer with the right product, at the right time and via the right channel. We provide global delivery experience and expertise.

We help telecom companies cost effectively acquire new customers and maximize ROI by servicing and growing existing customers. ExpertServ has a successful and ongoing track record in achieving key metrics including conversion rates, service levels and monthly recurring revenue for our clients. Our clients will attest to the innovation, business intelligence and delivery ExpertServ provides.

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INSURANCE

Regulatory changes, continued economic pressures, and evolving business models are combining to create disruption and drive transformation in the insurance industry. Amid these changes, maintaining and improving customer satisfaction and loyalty is more of a business imperative than ever. ExpertServ can help you deliver the kind of effortless customer journey that drives long-term loyalty and higher customer lifetime value. Your customers will enjoy consistent, omnichannel customer service while your business reduces operating costs for customer care.

We’’ve streamlined back office and industry-specific processes to provide the highest value from every customer interaction and to deliver improved business outcomes.

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TECHNOLOGY

The technical support services you provide to ensure the success of your enterprise customer’s’ networks are best when they are designed with the customer’s’ perspective in mind, based on simplifying complex issues, and focused on efficient resolution. The effectiveness of providing support that meets the needs of enterprise customers is related to your ability to transform inefficient processes into repeatable service delivery that keeps enterprise networks up and customer needs fulfilled.

ExpertServ helps you to overcome business challenges by delivering an effortless customer experience that builds loyalty and grows revenue. We provide excellent customer experience at all levels and tier’s —from new users with routine questions, to IT professionals requiring advanced technical support.

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RETAIL

We realize that every interaction between you and your customer is a critical moment for your retail business and brand. From awareness of trends, through service and support of every sale, we help you meet the demands of the empowered customer with the right product, at the right time and via the right channel. We provide global delivery experience and expertise in support of both online retailers and traditional brick-and- mortar enterprises.

Whether in your store, on their smartphone, using chat from their desktop, or on the phone, your customers expect nothing less than seamless and easy service experiences regardless of the channel they use. Our solutions for retail optimize customer service and sales across channels to improve customer satisfaction, build loyalty, grow revenues, and reduce operational costs with flexibility to scale up and down for seasonal spikes. We understand your business and helps you to provide excellent customer service for consistent revenue growth.