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Outbound Call Center Services In India |
Inbound Call Center Services In India |
BPO Services In India
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Welcome to ExpertServ– A Business Process Outsource (BPO) Company in India
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ExpertServ, an ISO 9001:2000, 27001:2005 certified company, is a provider of superior business process outsourcing(BPO), inbound call center services and outbound call center services in India. Since being founded, ExpertServ has successfully delivered an array of innovative and cost-effective business and technical solutions to leaders in the private and public sector. Our employee base of over 1000 offers expert legacy systems and today's cutting-edge technologies. Our professional team are trained and dedicated to focus on the attainment of your company’s goal by providing ongoing commitment of quality work. Our only purpose is to support you and exceed your expectations.
We offer high quality 24/7/365 technical support, customer support, data processing and knowledge driven services.
ExpertServ Corporation is headquartered at Long Island City, NY, USA. ExpertServ currently has corporate and office facilities covering over 50,000 sq ft. at 2 locations in Delhi, India.
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Why BOP outsource to Expertserv India? |
World Class Technology
ExpertServ has invested heavily in state of the art Information Technology & Telecommunications infrastructure from the best of the providers available. We select technology components to maintain your service levels for stability, reliability, compatibility, and performance. ExpertServ’s IT infrastructure is highly scalable to meet your growing business needs. We have also ensured the extensive measures of physical and logical security deployed that incorporate disaster recovery and contingency planning.
Local presence
ExpertServ is based out of long Island city, New York. New York is the focal point of our interactions with you. Our experienced managers are available to talk to you or meet with you in person whenever you desire. Project planning, quality control, account management and reporting is done right from the New York office.
Our success strategy is to leverage offshore locations that present significant advantages for you.
Our current offshore facility is located in Delhi NCR, India. Why NCR, India? Because Delhi, the National Capital, and Region has the advantage of economical, computer literate, English speaking manpower in more than enough numbers in comparison to any other state or nation. The region also offers a stable economy and government support, making it an attractive setting to house our Offshore Facility
Low employee turnover
Nowadays, high employee turnover is biggest problem that most of the BPO centers face. We take many initiatives to retain our employees. Some of these include free transportation and food, incentives attached to length of employment, quality trainings and monthly contests.
Proven delivery by quality reps
Our employees are chosen for their definite track records in their fields thereby assuring you the best fit at all times. They choose us because of the high value we place on results over theory and the organizational culture we have been able to develop. In the hands of these professionals, knowledge is transformed into practice – whether we are helping you manage your global change initiatives or reducing risks in day-to-day operations.
Consistent skills upgrades
Skill upgrades are serious business at ExpertServ and the outcome is a highly motivated, quality conscious workforce. From management to production staff, all employees are extensively trained for skill enhancements. ExpertServ’s training platform follows industry-proven tools, techniques and methodologies that routinely focus ensuring high quality levels. This ensures consistent performance and superior service grades consistently overachieving the SLA metrics.
Quality guarantee
Our quality control procedures at multiple stages of production ensure all projects are executed properly, accurately and in full compliance with legal requirements. Additionally, we have extensive measures in place to ensure our data and facility security are fail-safe.
ISO 9001:2000 & 27001:2005, the international quality standard accepted by the majority of the world, speaks to all quality-related activities in an organization and helps ensure customers' needs are met. Companies seek ISO 9001:2000 certification by accredited and independent third parties to focus on quality in order to gain a competitive edge and to access global markets.
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Outbound Call Center Services in India |
ExpertServ India offers you the entire range of outbound services. Our trained staff and top quality infrastructure will turn your prospects into profitable customers. Our outbound call center team will help you to maintain and grow your client base.
Following are few of many out-bound services we are providing to our worldwide clients from India:
• Sales and Marketing
• Product/Service Promotion
• Market Research & Survey
• Appointment Scheduling
• Lead Generation
• Follow Up-Email or Phone
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• Voice Broadcast
• Collection Calls
• Verification
• TeleMarketing
• Customer Relations
• Etc.
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Inbound Call Center Services in India |
Our Inbound Call Center Services are available 24/7/365. With our competent staff, you don’t need to bother about customer relations, customer retention increased productivity and customer satisfaction.
Following are few of many in-bound services we are providing to our worldwide clients from India:
• Help Desk
• Technical Support
• Customer Services
• Phone Orders
• Pre Sales Services
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• Post Sales Services
• Toll free Number for each business needs
• Inquires
• Feedbacks
• Etc.
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BPO Services in India |
Expert Serv’s expertise in establishing long-term contracts of high volume business processes to service clients translates to tremendous tangible bottomline benefits. Expert Serv works just like an extension of a Client’s business thereby owning, administering, and managing through defined and measurable performance metrics. Click on the hyperlinks below to read more about our specific services.
• Transaction Processing Services
• Financial & Accounting Services (F&A)
• Healthcare Processing Services
• Contact Center Management
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ExpertServ is a provider of business process outsourcing and call center services. We feature today’s latest equipment including IVR, ACD, Predictive Dial, a Monitoring & Recording System, and Web Interface, making it a real contact center. ExpertServ acts as an extension of your back office and can perform all back office operations with a greater speed at a reduced cost.
Since being founded, ExpertServ has successfully delivered
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ExpertServ Application Maintenance and
Development Services enable your company into a leading
force of change. It delivers solutions that turn your
business challenges into business advantages. The links
below will virtually walk you through our capabilities
that allow us to deliver. |
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Industry
Expertise |
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Infrastructure |
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Methodology |
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Expert Serv Processes 17 Million
$s; 580,000 customers. One of the largest rebate campaigns
to date » Read
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Expert Serv’s use of development
and design methodologies depends upon, the customer. We do
not mandate any specific methodology. »
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Please click on the case study for
your specific area of interest and find out how we offered
cutting edge and effective solutions to our clients. »
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Copyright
© Expert Serv 2005 |