IT
Projects Life Cycle
The scope of the project will determine the life cycle
phases one would have to follow. Depending on this the
applicable life cycle phases will be selected and the
appropriate procedures incorporated. Stages involved
are: |
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User Requirement |
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System Requirement |
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High Level Design |
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Detailed Design |
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Development & Unit Testing |
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Integration Testing |
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System Testing |
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Program/ Project Management Toolkit:
For IT & ITES projects, a well planned and a systematic
plan is required. This is the defined framework to
manage the complete BPO process transition management
and subsequent operations. This service relocation
dais is designed to ensure procedure veracity and
minimize intrinsic movement risks.
The plan includes a tried and experienced device gear
to support changeover of organization. This is done
by ensuring that there is a documented methodology
with formats, tools, and guidelines in place to aid
the transition team, which reduces the pain of migration
as much as possible. Our synchronized project management
system captures decisive client documentation and
incorporates an extensive knowledge base that not
only helps the conversion management team in understanding
but also develops transferring mission-critical business
processes. Some benefits of our methodology are:
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Client Centric |
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Seamless Integration |
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Facilitates Communication |
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Empowers resources while defining
specific roles and responsibilities |
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Focus
Area identification involves initial consultations
with the client to identify areas from the Client’s
business that are non core and can be serviced optimally
through Offshoring. This first step is the most critical
of them all and Expert Serv endeavors to get it right
the first time in the interest of both parties and
to ward of operational complexities going forward.
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The
Analysis stage involves joint planning with
the Client, using Expert Serv’s Front End Methodology,
to establish Scope, Expectations, and Service Levels.
A broad level process mapping is also done at this
stage to ensure that every process step is well documented.
This is essential to build understanding of the entire
process and is applicable to Data Management as well
as Call Center Projects. |
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Solution
Definition defines the detailed solution
regarding the process, magnitude of the process, skills
required, manpower quantum required, training plan
documentation, check points for review, cost dynamics,
roles and responsibilities, ramp up considerations.
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Testing
& Pilot Run is critical as it leads to
evaluation of ground level team and technology dynamics.
This part allows study of the process in a controlled
environment so that risk mitigation can be done before
ramp up. |
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Delivery & Continuous Monitoring of Performance
Metrics going forward allows benefits of outsourcing
translate to positive impact on the Client’s bottomline.
Continuous evaluation of resources also leads to stability
sooner than expected as well as improved performance
on the project. |
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Goals of our Project Management Approach:
The goals of Expert Serv’s project management
approach are to ensure that:
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Discipline of project management
is communicated to and internalized by all project
team members and stakeholders |
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Projects are managed and controlled
by a cadre of trained project management professionals
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Planning and estimating activities
create components that are reusable on similar projects
in the future |
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Project processes like risk management,
change control, quality assurance, are implemented
in effective ways. |
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Status & progress report occurs
at regular intervals to both Expert Serv & Client
project management offices. |
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Copyright
© Expert Serv 2005 |