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Technology & Telecom Specifications of ExpertServ India
Telecom: ExpertServ provides its multiple dedicated, high-speed, fiber optics communication links for servicing its international clients. A brief on the installed infrastructure is given below:
1. Voice: Multiple high-speed fiber optic link from different vendors for voice channels
Dedicated Channels on IPLC extendable on demand from telecom service providers
MVoIP Connectivity for redundancy over a 1.5 mbps dedicated link
2. Data: Dedicated 2.5 mbps of Internet bandwidth through multiple service providers on self-healing ring topology circuits.
Service Provider 1 1.5 mbps
Service Provider 2 1 mbps
3. Local Area Network: Tyco certified Ethernet Network terminated on CISCO routers & Nortel switches.
4. Database & Application Servers: High-end Hewlett Packard servers RAID 5 enabled with dual processor based redundancy on critical servers.
5. Personal Computers: Hewlett Packard Pentium IV PCs with 17 Flat Screen Monitors.
6. Printing: High end Hewlett Packard Laser Printers on terminated on the LAN
7. Telecom: State of the art ACD, IVR, Voice Recording infrastructure & Predictive dialer for contact center from Aspect Communications (erstwhile Concerto Software)
ACD Spectrum from Rockwell stable fully equipped to handle 338 agents & supervisors
IVR Concerto Proprietary Hardware Box
Voice Recording Concerto Proprietary Hardware Box (60% of installed capacity)
Predictive Dialer Ensemble Pro, one of the leading new generation dialers in the world.
8. Firewall The entire telecom infrastructure is fire walled with CISCO ASA firewall.
9. Power Supply: Guaranteed power supply through 100% captive power generation apart from public power supply
10. Power Backup: Power backup through multiple Liebert Emerson Network Power UPS.
Premise Security: ExpertServ guarantees protection of our clients data, intellectual property or trade secrets. Our policy is to limit access to sensitive client information to employees on a need to know. When requested by our clients, our employees will sign non-disclosure documents to further ensure the protection of client information. 24-hour manned security ensures limited access to authorized personnel. Magnetic stripped entry cards restrict area access. Also, our computers / servers are protected with firewalls and passwords to prevent unauthorized access to sensitive client information.
Network Security: ExpertServ recognizes the need to provide a completely secure environment in its Centers and maintain the confidentiality of the client business, their applications and data. Some of the measures employed are:
Each project has designated project areas, hardware, software, servers etc. with access to only authorized project personnel.
Firewalls exist along the line in all routers for secured transmission and access
Maintenance work is typically done by remote connectivity to client systems.
No installation of any hardware or software takes place without proper authorization from the project manager in-charge.
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