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Case Study - Rebates |
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Challenge: 17 Million $s;
580,000 Customers. One of the largest rebate campaigns to
date
Solution: End to end Deployment of Rebates
Process through a Rebates Center of Excellence.
COE Staffing: The Rebates COE currently
employees, 85 Personnel over;
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Customer Service Department |
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Sales Team |
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Email Response Team |
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Rebates Processing Department |
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Accrued Benefits (Client) |
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Easy Evaluation of Effectiveness
of Rebate Offers |
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Real-time Statistics |
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Customized Reporting |
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Accrued Benefits (End Customer) |
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Accurate Processing |
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Unlimited Access to Rebate Claim
Tracking |
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Professional Servicing |
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ISO 9001:2000, ISO 27001:2005 Certified. Estd. 2005
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Resultant
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Large number of satisfied, returning
customers |
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Exponential Growth for the Client |
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COE Services |
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Rebates Processing |
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Assistance towards filling out
and submitting rebate forms |
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Detailed explanations regarding
rebate status |
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Updating customer information,
such as current mailing and e-mail addresses |
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Professional e-mail responses to
questions submitted via our online assistance service |
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